Terms of use
This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website https://traindelaysrepay.co.uk (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.
Information about us
https://traindelaysrepay.co.uk is a site operated by Cloud Claims Limited (“We”). We are registered in England and Wales under company number 1158060. Our registered office is Lynton House Church Street, Welton, Brough, HU15 1NJ.
Accessing our site
Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period. From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.
When using our site, you must comply with the provisions of our acceptable use policy.
You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
Reliance on information posted
Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
Our site changes regularly
We aim to update our site regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material.
Our liability
The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
- All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
- Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it, including, without limitation any liability for:
- loss of income or revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of goodwill;
- wasted management or office time; and
- for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Information about you and your visits to our site
We process information about you in accordance with our privacy policy. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
Consent to claim
When you submit a claim on our app, you are giving direct consent for Cloud Claims Ltd to act as your agent with express actual authority to manage that claim on your behalf.
Your Obligation
When you submit a claim on our app, you agree that we shall be the sole agents seeking compensation from the relevant train company on your behalf. No other similar/identical claims shall be submitted by yourself or other agents with regards to the specific train journey in which you were seeking compensation via our App. Should we fail to attain compensation on your behalf within the reasonable timeframes allowed then future attempts for the same claim by yourself or other agents will be permitted. Such permission can only be deemed as being granted when a claim status on our App reads ‘Claim Reject by RailCo, Case closed’.
The below Train companies already provide some form of auto compensation for late/cancelled trains. As the user of the APP it is your responsibility to ensure you are NOT eligible or claiming directly for auto compensation (on the ticket you are claiming against) via the providing train company themselves and before completing the final submission for claim via the APP.
C2C
Gatwick Express
Great Northern
Island Line
Northern Rail
Southern Rail
South West Railways
Thameslink
Virgin Trains
Dual compensation claims for the same train journey could be classed as fraud for which you as the user accept whole responsibility and liability. Please note that the above list is not finite and can change from time to time. It is the user’s responsibility to ensure they are not already being compensated for their journey by the train company prior to submitting a like claim via this App.
Claiming For A Cancelled Train
When making a claim for a cancelled train, the user accepts that this option only allows them to claim, one way, on the basis that they chose not to travel onward with their journey due to the cancellation. In regards to return tickets, compensation will only be sought on one leg of the journey. In this manner the user confirms they did not continue their journey using the same ticket (for which the claim is being made) on any later train provided by originating train operator or alternate train operators.
Fees
You may download our app free of charge to use its services. When you submit a claim on our app, we work on a no win no fee basis. When we receive compensation for your claim, we will pay you awarded amount less our agreed fee stated within the Terms & Conditions within our App.
NB Claims to Mersey Rail can be submitted by the Train Delays Platform, however all post submission correspondence shall be made directly with the user. Any compensation awarded to the claimant shall be made directly to them via Mersey rail in the form of Rail Vouchers.
NB Currently the Train Delays Repay App only covers landline/surface rail train services. We are working on improvements to include Tube line and Metro services and hope to bring these services to you soon. We are also currently unable to submit claims for which travel was made via Oyster Card, Travel Card or tap and go payment systems.
Viruses, hacking and other offences
You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link from any website that is not owned by you.
Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page. We reserve the right to withdraw linking permission without notice.
If you wish to make any use of material on our site other than that set out above, please address your request to: info@cloudclaimsltd.co.uk
Links from our site
Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Jurisdiction and applicable law
The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.
Variations
We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our site.
Your concerns
If you have any concerns about material which appears on our site, please contact info@cloudclaimsltd.co.uk