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Train Delays Repay Privacy Policy

Who are We?

We are Cloud Claims Ltd trading as Train Delays Repay.

We are committed to ensuring that your privacy is protected and we strictly adhere to the provisions of the General Data Protection Requirement 2016 (GDPR). 

Our Privacy Policy, together with our terms and conditions, set out how we collect personal information from you, or how you provide us with personal information, which will be processed by us.   

How we collect and use the information we receive from you  

When you engage with us on our website or app, we will ask you to provide certain personal information about you consisting of some or all of the following:  

your name; and your email address, your address  

The Personal Data We Collect Will Be Used For The Following Purposes:

  • Legally progress and manage a claim, with your consent, on your behalf with the relevant rail company. When you submit a claim on our app, you are giving direct consent for Cloud Claims Ltd to act as your agent with express actual authority to manage that claim on your behalf and disseminate your information to the relevant rail company accordingly.

Any legitimate interests pursued by us, or third parties we use, are as follows:

  • We will offer professional advice as to whether you could pursue a claim for compensation.
  • We will invite you to use our services and act on your behalf to pursue a claim, without obligation.
  • In instances where we feel a relevant partner or third party service may be of interest or benefit to you, we would ask for your consent to refer your details to that party.

We will not share (other than to the relevant rail company), sell or distribute any of the information you provide to us without your prior consent, unless required to do so by law.    

Who Will Use My Data? 

Your personal information will be used by us (including our employees, agents and subcontractors) for marketing purposes and we will use your personal information as listed above only for our own marketing purposes.  

How Safe Is My Information?  

Protecting your security and privacy is extremely important to us and we make every effort to secure your information and maintain your confidentiality in accordance with the terms of the General Data Protection Requirement 2016.  Our website is protected by various levels of security technology, which are designed to protect your information from any unauthorised or unlawful access, processing, accidental loss, destruction and damage.  

Please note that we may need to disclose your personal information where we:   

are under a legal duty to comply with any legal obligation or in order to enforce or apply our terms and conditions; or need to disclose it to protect our rights, property or safety of our customers or others, including the exchange of information with other companies, organisations and/or governmental bodies for the purposes of fraud protection and credit risk reduction.

Please note that we may also use the information you provide to us for the following purposes:  

To monitor website usage and provide statistics to third parties for the purposes of improving and developing our website and the services we provide via our website. Please note that any such statistics and/or information provided to third parties will be made on a confidential basis and will not include information that can be used to identify any individual;

To support, improve and develop our business in general; to contact you for your views on our website, our services and our business in general; and/or to provide you with updates to our services, any special or new services, developments to our website or any policies (including our Privacy Policy) displayed on our website, and any other matter we think may be of interest to you. 

You Right To Remove Your Data

You have the right to ask we do not process your personal data for marketing purposes.

You also have the right to request we remove your data from our data base. 

Either requests, should be sent by email to:

info@cloudclaimsltd.co.uk

Or by writing to:

Cloud Claims Ltd
Lynton House
8-9 The Terrace
Church Street
Welton
HU15 1NJ

We will not share, sell or distribute any of the information you provide to us without your prior consent, unless required to do so by law.