How to claim?
Standard single/return ticket claims
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Step 1
Download the FREE App for Android or iOS phones
Download the FREE App for Android or iOS phones
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Step 2
Use search to automatically see if your Late or Cancelled is due compensation
Use search to automatically see if your Late or Cancelled is due compensation
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Step 3
Instantly see the anticipate value of compensation you are due
Instantly see the anticipate value of compensation you are due
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Step 4
Submit your claim in less than 60 seconds*
Submit your claim in less than 60 seconds*
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Step 5
Sit back, we automatically advise you when your payment is ready to send
Sit back, we automatically advise you when your payment is ready to send
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Step 6
Submit your bank details via our secure online platform & receive your payment in 24hrs
Submit your bank details via our secure online platform & receive your payment in 24hrs
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How to claim?
Automatic session ticket claims
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Step 1
Download the FREE App for Android or iOS phones
Download the FREE App for Android or iOS phones
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Step 2
Enter ‘one time only’ the Station you depart from & your destination station
Enter ‘one time only’ the Station you depart from & your destination station
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Step 3
Enter ‘one time only’ your Session ticket details and travel time range
Enter ‘one time only’ your Session ticket details and travel time range
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Step 4
Upload ‘one time only’ a copy of your session ticket
Upload ‘one time only’ a copy of your session ticket
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Step 5
Sit back, we automatically advise you when your payment is ready to send
Sit back, we automatically advise you when your payment is ready to send
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Step 6
Submit your bank details ‘one time only’ & receive a payment automatically each & everytime your train is late/cancelled
Submit your bank details ‘one time only’ & receive a payment automatically each & everytime your train is late/cancelled
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